This privacy policy governs the use of all Websites related to the online marketing, promotion, and client interactions of Cloudvine LLC via its multisite setup, which includes the websites:

https://cloudvine.com

https://cloudvine.com/landing

https://cloudvine.com/testing

https://cloudvine.com/templates

https://cloudvine.com/community

https://cloudvine.com/client-sites

This multisite, taken as a whole, is the “Website.” The Website is owned and operated by Cloudvine LLC (“Cloudvine,” “We,” “Us”).

Cloudvine may be contacted by using the following information:

Cloudvine, LLC

1801 Bayberry Court, Suite 203

Richmond, VA 23226

Phone: (804) 477-1720

Fax: (804) 505-0997

Contact Form: https://cloudvine.com/contact

Jacob Tingen serves as the Data Protection Officer for our websites. If you have questions related to this privacy policy, Jacob may be contacted via the information provided above.

What Personal Data We Collect and Why We Collect It

Cloudvine routinely collects the type of data that websites routinely collect to interact with its visitors via online forms and comment forms, as well as via technical processes such as cookies, analytics, and interactions with software provided by third party websites.

However, we also collect client-specific information for site visitors who seek to engage our services. 

This information includes, but is not limited to, information such as your name, email address, IP address, physical address, documents you upload or provide through our website, and other information relevant to pursuing your matter.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. 

The Gravatar service privacy policy is available here: https://automattic.com/privacy/.  

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. 

Visitors to the website can download and extract any location data from images on the website.

Contact and Email Forms

Our sites use a variety of contact and other forms to allow visitors to interact with our site. 

If you provide information to us via our online forms, that information, such as your name, email address, message, and other information you provide via the form, including technical information required to process your interaction, such as your IP address, is collected and retained indefinitely.

To power contact form and email form interactions on our websites, we use the Gravity Forms Plugin and Elementor site builder functionality. 

Personal information collected from your form interactions are not shared with Gravity Forms or Elementor.

We may use email addresses collected by any means on our website to send email marketing campaigns via MailChimp.

A more specific description of our use of Mail Chimp is detailed below.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. 

These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. 

If you select “Remember Me,” your login will persist for one week. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser.

This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, tweets, etc.). 

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use the following services to collect site visitor information, in the aggregate, and make adjustments to our website performance in order to improve website interactions, provide meaningful content, and provide superior marketing and website design services. We also use analytics services to remarket and retarget website visitors.

Google Analytics: https://www.google.com/analytics/terms/us.html.

You may opt out of Google Analytics tracking by way of the following tool provided by Google: https://support.google.com/analytics/answer/181881?hl=en.

Google Tag Manager: https://www.google.com/analytics/terms/tag-manager/.

Rank Math SEO: https://rankmath.com/terms-and-conditions/.

How We Use Your Data

Cloudvine uses user data to make educated choices on how to best run and market our business.

We do not share personally identifying information with any provider, except for in the following circumstances:

(1) We provide information in the aggregate to analytics service providers as mentioned above.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. 

All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Client information, for site visitors and users who retain the firm for website or other services, is retained indefinitely. 

Clients may also request, in writing, that information relating to their interactions with us be removed from our records, both digital and physical.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request, in writing, to receive an exported file of the personal data we hold about you, including any data you have provided to us. 

You can also request, in writing, that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Cloudvine websites are hosted on servers provided via Digital Ocean (https://www.digitalocean.com/legal/privacy-policy/). Client information is hosted on their hardware.

Additionally, we use a content delivery network, Hummingbird, to provide rapid delivery of web pages and website interactions to site visitors (https://premium.wpmudev.org/docs/privacy/our-plugins/).

Visitor comments may be checked through an automated spam detection service.

Visitor information may be passed through or processed via the providers mentioned in this section in order to provide a high-quality website experience to site visitors.

Third Party Information Relevant to this Privacy Policy

Software: Stripe

We use Stripe to process payments online. Stripe may store, collect, or share personal data in accordance with their privacy practices in order to allow you to pay for products or services. (https://stripe.com/us/privacy).

While we currently only use Stripe to process payments online, we may use other point of sale products or payment processors in our office, or online in the future.

We will only share the information necessary to process payment with those third parties.

Software: Mailchimp

We may provide visitor email addresses to MailChimp for email marketing purposes. (https://mailchimp.com/legal/privacy/). 

MailChimp sends email to visitors who have provided an email address to Cloudvine, and provides non-identifying aggregate information in the form of statistics to help us improve our email marketing efforts.

Plugin: Rank Math SEO

We use Rank Math SEO to monitor and adjust various search engine optimization settings on our site.

Please review Rank Math’s privacy policy for more info: https://rankmath.com/privacy-policy/.

Plugin: Gravity Forms

Cloudvine uses Gravity Forms to collect data from users who choose to fill out our online forms.

This data may be retained indefinitely or until the user issues a request, in writing, that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Plugin: Defender

This site creates and stores an activity log that captures the IP address, username, email address and tracks user activity (like when a user makes a comment). Information will be stored locally for 30 days and remotely for 1 year. Information on remote logs cannot be cleared for security purposes.

Plugin: Smush

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. 

Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

Plugins: WPMU DEV

We use several plugins provided by WPMU DEV to add additional functionality to our website, including, but not limited to, Branda, Defender, Hummingbird, and Smush.

Please review WPMU Dev’s privacy policy for more information on how they use and store user data: https://premium.wpmudev.org/docs/privacy/our-plugins/.

Changes to Our Privacy Policy

We may update this Privacy Policy at any time without notice. The information collected, stored, or shared by us may change as the needs of our clients change and our websites adapt to provide superior marketing and website design services.

We will keep a record of all changes to our privacy policy below, including the dates we changed our policies and a general description of what was changed.

Privacy Policy Changelog

October 8th, 2020 — Rewrote the privacy policy for clarity and grammar. Added additional plugins to the final section on third parties.

October 2nd, 2020 — Added the privacy policy to the website.